Box Day support

Make sure you're signed in with the Apple Account you bought it with. Then open the Pro sheet and tap Restore purchase, or go to Settings › About Box Day › Restore purchase.

If someone in your family approves your purchases (Ask to Buy), Pro unlocks as soon as they approve it.

No. Box Day Pro is one purchase for iPhone, iPad and Mac. On another device, sign in with the same Apple Account and tap Restore purchase.

Yes. Box Day Pro supports Family Sharing, so everyone in your family group can use it on their own devices.

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

Box Day has no accounts, so your progress is saved on your device. It's included in your device's iCloud or computer backup, so restoring a backup to a new device brings it with you. Progress isn't synced between your iPhone, iPad and Mac, but Box Day Pro comes back on any device signed in to your Apple Account.

Settings › Reset progress, then Erase everything, clears your stars, streak, stickers and stats. It can't be undone. Your settings stay, and Box Day Pro stays unlocked.

Swipe to walk one step, or turn on Settings › Hold to keep walking and keep your finger down. You can also tap a floor tile to walk there. If swipes feel too twitchy or too slow, change Settings › Swipe sensitivity.

On a Mac, or an iPad with a keyboard: arrow keys or WASD to move, Z to undo, R to restart, H for a hint and P to pause.

Yes, as often as you like, and restarting is free too. There are no timers and no lives.

A hint shows the next best move from wherever you are, even if you've wandered off the best route. You get two free hints in every level (restarting doesn't refill them). With Box Day Pro, hints are unlimited.

Par is the fewest moves the room can be solved in, worked out by our solver. Deliver every parcel in par moves for three stars. After a level, Watch the par route shows you how.

At midnight, your local time. Everyone gets the same puzzle each day. With Box Day Pro, past Dailies are in the Archive on the title screen.

Open the link they sent, or scan their QR code, and Box Day opens the level. You can also open the Workshop, paste the level code, and find it under the levels shared with you. Playing shared levels is free; building your own needs Box Day Pro.

Open the Album and tap Game Center. To sign in or out of Game Center, use the Settings app › Game Center on iPhone and iPad, or System Settings › Game Center on the Mac.

After your first Daily, Box Day offers a reminder in the morning, at lunch or in the evening. You can turn it on or off later in Settings › Daily reminder. Reminders are local notifications. If they don't appear, check the Settings app › Notifications › Box Day!.

Yes. Coloured parcels and their bays also carry shapes, and Settings › High-contrast bays draws stronger outlines. Box Day also supports VoiceOver, Dynamic Type and Reduce Motion.

Yes. Settings has separate switches for Sound effects, Music and Haptics.